Online Pharmacies

tarinmail8
Jun 14
2 min read

🧪 Sentiment Analysis – Online Pharmacies

Phase	Method
Collect	Searched Reddit, Trustpilot, App Store using queries like: “Company A refill delay,” “Company B didn’t send full dose,” “Company C rude rep,” “easy ADHD refill.”
Classify	Comments labeled: Positive / Negative / Neutral.
Tag	Categories: Delivery Time, Customer Service, Prescription Accuracy, App Functionality, Price, Refill Process.
Compile	Stored: Platform · Brand · Comment · Sentiment · Tag.
Aggregate	Highlighted issue frequency & sentiment share by brand.

📋 Sample Dataset (10 Rows)

Source	Company	Comment	Sentiment	Tag(s)
reddit.com/r/ADHD/aaa111	A	“Got the wrong dosage of Adderall. Took 5 days to fix.”	Negative	Prescription Accuracy / Customer Service
trustpilot.com/bbb222	B	“Always arrives early. Chat reps are helpful too.”	Positive	Delivery Time / Customer Service
appstore.com/ccc333	C	“App logged me out twice during checkout. Gave up.”	Negative	App Functionality
reddit.com/r/pharmacy/ddd444	A	“Fast shipping but expensive unless you have promo code.”	Neutral	Delivery / Price
trustpilot.com/eee555	B	“Been on auto-refill 6 months—zero issues.”	Positive	Refill Process
reddit.com/r/Health/fff666	C	“Got charged twice and support wouldn’t respond.”	Negative	Billing / Customer Service
appstore.com/ggg777	A	“Wish I could schedule delivery by time. Always at work when it shows.”	Neutral	Delivery Time
reddit.com/r/ADHD/hhh888	B	“They sent the wrong name on the label. Fix was fast, but still scary.”	Negative	Prescription Accuracy
trustpilot.com/iii999	C	“Very cheap for generic Lexapro. Took 9 days though.”	Mixed	Price / Delivery Time
reddit.com/r/pharmacy/jjj000	A	“The refill reminders are actually useful. Helps me stay on track.”	Positive	Refill Process

🔍 Key Insight: Company C

58% of Company C’s negative mentions involve app malfunctions or billing issues.
Most critical complaints use phrases like “can’t trust them with meds,” “lost access during refill,” “ghosted by support.”
Many customers first praise pricing, but frustration builds around reliability during checkout.

🛠 Actions Company C Took

Released a mobile app patch (v2.9.1) focused on session stability and 2FA bug fixes.
Introduced backup checkout via web browser when mobile fails.
Launched proactive live chat support trigger if cart abandonment occurs twice.

📊 45-Day Results (modest)

KPI	Before Fix	After Fix	Change
App-store 1★ reviews mentioning “crash”	42/mo	27/mo	−36%
Support tickets with “login issue” tag	510	412	−19%
Avg. Trustpilot score	3.6★	3.8★	+0.2★
Completed refills from mobile app	61%	66%	+5 pp

✅ Summary

Company C's low prices attracted new users, but technical friction around checkout stability and billing created deep trust issues. After patching the app and deploying proactive support, negative reviews decreased slightly and refill completion rates began to recover.