Home Security

🧪 Method Snapshot – Sentiment Extraction

Phase	What We Did
Collect	Searched Reddit subs (r/homesecurity, r/HomeAutomation, r/SecuritySystems) plus Amazon reviews for phrases like “SafeHome false alarm,” “SafeHome app disconnect,” “SafeHome monthly fee.”
Classify	Labeled comments Positive / Negative / Neutral.
Tag	Issues: False Alarms, App Connectivity, Installation, Camera Quality, Monthly Fee, Customer Support.
Compile	Stored rows: URL · Comment · Sentiment · Tag.
Aggregate	Tallied sentiment counts and surfaced top pain-points.

📋 Sample Dataset (10 illustrative rows)

Source URL	Comment	Sentiment	Tag(s)
reddit.com/r/homesecurity/aaa111	“SafeHome triggers false alarms every time my cat walks by the window.”	Negative	False Alarms
reddit.com/r/HomeAutomation/bbb222	“App drops connection once a day—have to reset hub.”	Negative	App Connectivity
amazon.com/review/ccc333	“Setup took 20 minutes; instructions were clear.”	Positive	Installation
reddit.com/r/SecuritySystems/ddd444	“Monthly fee jumped from $16 to $23 without warning.”	Negative	Monthly Fee
reddit.com/r/homesecurity/eee555	“Night-vision cam is grainy but usable.”	Neutral	Camera Quality
amazon.com/review/fff666	“Support replaced my faulty keypad in two days. A+.”	Positive	Customer Support
reddit.com/r/HomeAutomation/ggg777	“False alarms stopped after I lowered motion sensitivity.”	Positive	False Alarms
reddit.com/r/homesecurity/hhh888	“Wish battery life were longer—have to recharge cams weekly.”	Negative	Camera Quality
amazon.com/review/iii999	“Magnetic door sensor fell off after a month.”	Negative	Installation / Build
reddit.com/r/SecuritySystems/jjj000	“App now has 2FA—nice upgrade.”	Positive	App Connectivity

🔍 Key Insight

False Alarms lead complaints

• 46 % of negative mentions cite false motion alerts, often with pets under 25 lb.

• Posts spike between 6 p.m.–10 p.m. (pet activity + low light), hinting at IR-motion threshold issues.

🛠 Actions SafeHome Took

1. Firmware Patch – Added “Pet-Safe (<30 lb)” motion profile, default OFF.

2. User Prompt – App pop-up suggests enabling Pet-Safe mode if repeated motion alerts in 24 h.

3. Micro-Guide – 30-sec video: “Aim Sensor Above 3 ft to Avoid Pet Zone.”

📊 60-Day Results (modest gains)

KPI	Before	After	Change
Avg. monthly Reddit false-alarm complaints	22	17	−23 %
Support tickets tagged “False Alarm”	340 / mo	270 / mo	−70 tickets (−21 %)
Average Amazon rating	4.0★	4.1★	+0.1★
Subscription cancellations (monitoring)	4.8 %	4.3 %	−0.5 pp

SafeHome didn’t eliminate the issue, but a firmware tweak plus clearer guidance reduced false-alarm chatter by roughly one-quarter and nudged ratings/retention slightly upward—small, measurable wins that validate the sentiment-driven fix.