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Health Plans

🧪 Sentiment Analysis Method – Fitness Programs

Phase

What We Did

Collect

Scraped data from r/fitness, r/bodyweightfitness, r/loseit, r/pelotoncycle, app reviews, and YouTube comment threads using phrases like ā€œProgram A burnout,ā€ ā€œProgram B results plateau,ā€ ā€œProgram C overpriced.ā€

Classify

Tagged each comment Positive / Negative / Neutral.

Label

Key tags: Sustainability, Injury Risk, Progress/Plateauing, Instructor Quality, Motivation, Price-to-Value.

Compile

Stored: URL Ā· Comment Ā· Sentiment Ā· Tag Ā· Program.

Aggregate

Ranked most frequent issues, mapped user segments (beginners, postpartum, older adults, etc.).

šŸ“‹ Sample Dataset (10 Illustrative Rows)

Source URL

Program

Comment

Sentiment

Tag(s)

A

ā€œToo intense for beginners—hurt my knees by week 2.ā€

Negative

Injury Risk / Sustainability

B

ā€œBeen doing it 4 months—still excited to show up daily.ā€

Positive

Motivation / Consistency

C

ā€œ$24/month for what feels like recycled YouTube routines.ā€

Negative

Price-to-Value

A

ā€œProgram A shredded me fast, but I couldn’t keep up with the schedule.ā€

Neutral

Results / Sustainability

B

ā€œThe coaching is so positive I look forward to it. Not toxic.ā€

Positive

Instructor Quality

C

ā€œLost 8 lbs in 2 months but bored of the same circuits.ā€

Neutral

Progress / Variety

A

ā€œInjury city. Wish they warned you about landing mechanics.ā€

Negative

Injury Risk

B

ā€œChallenging but scalable—my 62-year-old mom is on week 5.ā€

Positive

Accessibility

C

ā€œWish it had a social element or challenge group. Feels isolating.ā€

Negative

Motivation

A

ā€œQuit after 10 days. Every session was like punishment.ā€

Negative

Sustainability / Burnout

šŸ” Key Insight — Focus on Program A

  • Burnout and injury riskĀ dominate Program A’s negative sentiment.

  • 58% of negative comments describe overtraining symptoms, joint pain, or ā€œtoo advanced for me.ā€

  • Many comments start with enthusiasm but transition into ā€œI couldn’t keep it up.ā€

šŸ›  What Program A Did

  1. Added a ā€œFoundations Trackā€Ā ā€“ lower intensity, 3x/week with rest days built in.

  2. Introduced ā€œRecovery Mode Weeksā€Ā ā€“ short, optional de-load routines for overtrained users.

  3. Created a quiz on the homepage – ā€œIs Program A right for your current level?ā€ with suggested modifications.

šŸ“Š 60-Day Results (modest)

KPI

Before Fix

After Fix

Change

Reddit mentions of "burnout" or "injury"

29/mo

20/mo

āˆ’31%

Refund rate (first 30 days)

9.4%

7.7%

āˆ’1.7 pp

App store rating

3.7ā˜…

3.9ā˜…

+0.2ā˜…

Completion rate (4-week average)

42%

47%

+5 pp

āœ… Summary

Program AĀ appealed to ambitious beginners but alienated many due to intensity and injury risk. Through targeted tweaks—lower-intensity tracks, pacing tools, and up-front guidance—they reduced churn and earned a slight but measurable improvement in user experience and reputation.

Ā 
Ā 
Ā 

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